DPTSI

myITS Portal Password Reset is a service that allows users to reset the password of their myITS account when they are unable to sign in to the myITS Portal because they have forgotten their password or their current password is no longer valid.

This service is intended to ensure that users can securely regain access to their myITS account after their identity has been verified. The myITS account serves as a Single Sign-On (SSO) account, enabling access to various ITS services, including the myITS Portal, Microsoft 365, SIAKAD, and other ITS systems.

• To submit a myITS Portal password reset request, users must meet the following requirements:

  • The user has attempted to recover their account using the Forgot Password feature on the myITS Portal, but the recovery process was unsuccessful.
  • The request must be submitted to DPTSI through the Service Desk.
  • The request must be submitted by the account owner and cannot be made on behalf of another person.
  • The user must provide the following information:
    • Full name
    • Student/Employee ID (NRP/NIP/NPP)
    • ITS email address
    • A description or evidence of the issue encountered
    • A copy of a valid identification document (Student ID card/KTM or National ID card/KTP) for identity verification.

The user attempts to recover their account using the Forgot Password feature on the myITS Portal login page.

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If the account cannot be recovered using the Forgot Password feature, the user submits a password reset request to DPTSI through the Service Desk.

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The LTSI Team verifies the submitted information and the user’s identity.

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The LTSI Team processes the myITS Portal password reset

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The LTSI Team notifies the user once the myITS Portal password reset has been completed

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The user can access the myITS Portal using the newly reset password