ServiceDesk is the DPTSI helpdesk service that serves as the single point of contact (SPOC) for submitting IT service requests, reporting incidents, requesting consultations, and obtaining information related to IT services at ITS.
Jam Operasional: Senin–Jumat, 07.30–16.30 WIB Media Layanan: Servicedesk Sasaran Pengguna: Sivitas Akademik ITS
Users register for an account at servicedesk.its.ac.id. If they already have a SSO account, they can sign in directly using their SSO credentials. │ ▼ Users create and submit a service ticket │ ▼ The Ticket Manager verifies the submitted ticket information │ ▼ The ticket is assigned to the appropriate support staff based on the issue category │ ▼ The support team processes and resolves the ticket │ ▼ The support team processes and resolves the ticket