IT Service Desk Internship

Job Summary:
The IT Service Desk Intern will be responsible for assisting IT Analysts in providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware/software related problems and problems related to IP Telephony, Connectivity, Security, Servers, and Real time operations.

Reporting Line:
Reports to associated Service Desk Analyst / Team Leader

Employment Type:
3-6 month internship period based in Wisma Mulia Office, Jakarta

Job Description:

• Provides first line investigation and diagnosis for incidents
• Resolves and closes incidents/service requests as per service desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures his assigned tickets are up to date at all times until issues are resolved
• Completes assigned IT training roadmap – Mentors junior team members
• Complies with QHSE and IT policies including continuous improvement initiatives
• Liaises with clients, other SLB IT support groups and 3rd party providers when necessary
• Updates the Knowledge Base with known problems/fixes
• Provides front line support for customers by answering calls, emails and web requests, and entering the issues into a ticketing system
• Records Client information including name, Product Line, contact information, and nature of problem or issue
• Provides support and assists IT Users in resolving their IT issues
• Prioritizes and schedules tasks
• Escalate problems (as required) to the appropriate teams
• Performs post-resolution follow-up with Clients

Requirement:

• Recent graduate majoring on Information Technology, System Information or Computer Science from reputable university
• Broad knowledge of Microsoft operating systems and tools, office applications including email, and PC and laptop hardware including printers
• Eager to learn about ITSM tools and processes
• Eager to experience IT service delivery in a supporting role
• Experience with the IT Service Management (ITSM) competencies

Qualification and Behavior:

1. Fluent in English
2. Multi-task oriented
3. Ability to communicate in English, both written and verbal
4. Eager to learn and proactive in learning
5. Eager to working in a team-oriented, collaborative environment
6. Self-motivated with the ability and self-discipline to work in a fast-paced environment
7. Ability to absorb and retain information quickly
8. Ability to react well with changes
9. Proactive and willing to go the extra mile

Last Submission Date: 14th of July 2019 by 2.00 pm

Application and CV to be submitted via email to INGRecruiting@slb.com until the above last submission date, please put “Schlumberger Indonesia – IT Service Desk Intern” in your email subject. Only shortlisted candidate will be considered for this position, those candidates will be contacted ONLY by Schlumberger’ representatives – beware for recruitment fraud.

Warning on recruitment fraud – Schlumberger NEVER ask for payment to process documents, Schlumberger NEVER refer you to a third party to process applications, and Schlumberger NEVER ask you to pay costs. NEVER send money or pass or personal details to anyone suggesting they can provide employment with Schlumberger and NEVER reply to an email address that does not end in @slb.com