Picture 1. Presentation of material by Rizqiani Putri

Surabaya, January 16, 2026 – The Sepuluh Nopember Institute of Technology (ITS) Library held an in-house training event entitled “Strengthening the Implementation of Service Excellence at the ITS Library” on Thursday, January 15, 2026. The event took place in the Academic Senate Meeting Room, ITS Rectorate Building, and was attended by all ITS Library staff. This training is part of the ITS Library’s ongoing efforts to improve service quality and create the best possible experience for users

The in-house training was officially opened by the Director of Human Resources and Organization (SDMO) ITS, Dr.Eng., Ir. Trika Pitana, S.T., M.Sc., who leads personnel affairs and human resource development at ITS. In his speech, he emphasized the importance of strengthening the competencies and professional attitudes of all employees, especially in supporting the realization of excellent service in the higher education environment. The presence of the ITS SDMO leader was a form of institutional support for improving the quality of human resources at the ITS Library

Picture 2. Photo session with the Director of SDMO ITS, Dr.Eng., Ir. Trika Pitana, S.T., M.Sc.

This training featured Rizqiani Putri, a communication facilitator and owner of PT Sinergi Bicara Indonesia, as the main speaker. PT Sinergi Bicara Indonesia is known for its work in communication improvement, personal development, service excellence, and community empowerment. Through the material presented, participants were provided with a comprehensive understanding of the concepts of excellent service, effective communication, and the development of a professional attitude in providing services to library users.

The training, which runs from 8:30 a.m. to 11:00 a.m., aims to improve the performance of all ITS Library human resources in providing friendly, responsive, and user-oriented services. Additionally, this activity also serves as a means of joint evaluation and reflection on the quality of services that have been provided, as well as a strategic effort to continuously improve the added value and quality of ITS Library services.

Throughout the event, the training atmosphere was smooth, interactive, and enthusiastic. The communicative, cheerful, and professional delivery of the material by the speakers encouraged active interaction between the speakers and participants. All ITS Library employees appeared enthusiastic in participating in each session, including discussions and hands-on practice related to the implementation of service excellence in daily service activities.

Picture 3. Interactive atmosphere between speakers and participants during the In-house Training activity

Through this in-house training, the ITS Library hopes that all employees will be able to consistently implement the values of excellent service in every line of service. Thus, the ITS Library is expected to continue to improve service quality, create user satisfaction, and support the vision of ITS as a world-class university that excels in education and information services.

Picture 4. Group photo session after the event was over