A study excursion organized by the Manufacturing Systems Laboratory, Department of Systems and Industrial Engineering, Sepuluh Nopember Institute of Technology (DTSI ITS), was officially held as a learning activity to broaden knowledge of business practices and manufacturing systems in the heavy equipment industry. This activity aimed to provide a first-hand look at how industrial companies manage business processes, after-sales service, and their commitment to sustainability. Through this study excursion, participants were expected to connect academic concepts of manufacturing systems with real-world implementation in the industrial world.
The study excursion took place on Monday, June 2, 2025, with a visit to PT Hexindo Adiperkasa. During this study excursion, members of the Manufacturing Systems Laboratory, consisting of lecturers and laboratory assistants, studied various strategic aspects of the company. The learning focus included PT Hexindo Adiperkasa’s core business processes, the range of services provided by the company, and its commitment to implementing sustainable production in its operations.
In addition, participants gained insight into the implementation of PT Hexindo Adiperkasa’s lifecycle services maintenance system as part of its long-term customer service strategy. The presentation provided an understanding of the importance of business process integration, maintenance, and sustainability in maintaining a company’s operational performance. Therefore, this comparative study is a strategic step in supporting the development of learning and improving the quality of human resources in manufacturing systems relevant to industry needs.
Author: Brian Arga Prasidio Putra
Editor: Brian Arga Prasidio Putra
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