Dr. Baihaqi is an Associate Professor at the Business Management Department, Institut Teknologi Sepuluh Nopember (ITS), Surabaya, Indonesia. Dr. Baihaqi earned his PhD from Monash University Australia. While he was pursuing his doctorate degree, he also works as tutor, teaching assistance, and research assistant in Department of Management, School of Business, Monash University, Australia. He also taught in School of Business, Monash University Sunway Campus for almost two years (2009-2011). Prior to joining a lecturer, he worked as programmer and system analyst. His main research interests are management and information technology, specifically in relation operations and supply chain management. He particularly interested in field research employing survey and case study methodology.