Improvement of Complaints Service Management in a Whistleblowing System Using House of Quality (HoQ)
Aulia Arif Shalihuddin PT PLN Niniek Fajar Puspita Institut Teknologi Sepuluh Nopember Tatang Akhmad Taufik Institut Teknologi Sepuluh Nopember DOI: https://doi.org/10.12962/j24609463.v10i01.2069 Keywords: Whisteblowing System, House of Quality, Management Complaint Services Abstract The Whistleblowing System (WBS) is considered necessary for PT PLN (Persero) to provide effective electrical services and interact with customers, employees, and stakeholders. The […]
Socio-Economy Study on Simple Healthy Septic Tank Provision in Simokerto and Kenjeran Districts, Surabaya City
Navida Yuhana Wurdantari Institut Teknologi Sepuluh Nopember Koen Irianto Uripan Association of Indonesian Sanitation Management Indonesia Eddy Setiadi Soedjono Institut Teknologi Sepuluh Nopember DOI: https://doi.org/10.12962/j24609463.v10i01.2068 Keywords: Community, Healthy Latrines, Kenjeran District, Low Income Society, ODF, Simokerto District Abstract Surabaya City Mayor Regulation Number 115 of 2022 has regulated the Implementation of Latrine Development in the […]
Design of Technical Evaluation Criteria for Procurement of Maintenance and Repair Services in Upstream Oil and Gas Companies
Febrita Kusuma Wardana PT Pertamina EP Cepu JTB Valeriana Lukitosari Institut Teknologi Sepuluh Nopember DOI: https://doi.org/10.12962/j24609463.v10i01.2067 Keywords: Qualifications, Technical Evaluation, Production Facility, Multi Criteria, SubCriteria, AHP Abstract In the process of procuring services for the selection of contractors in upstream oil and gas companies that comply with PTK 007 SKK MIGAS regulations, an appropriate decisionmaking […]
Analyzing the Influence of Safety Leadership, Work Pressure, and Safety Culture on Worker Safety Behavior in Steam Power Plant
Msy Cahaya D. Pamungkas Institut Teknologi Sepuluh NopemberRatna Sari Dewi Institut Teknologi Sepuluh Nopember DOI: https://doi.org/10.12962/j24609463.v10i01.2066 Keywords: PLS-SEM, Safety Behavior, Safety Culture, Safety Leadership, Work Pressure Abstract Workplace safety in coal-fired power plants in Sumatra, Indonesia, remains suboptimal, evident in the high incidence of work-related accidents leading to fatalities. This research acknowledges previous findings indicating […]