{"id":12472,"date":"2025-12-29T11:36:46","date_gmt":"2025-12-29T04:36:46","guid":{"rendered":"https:\/\/www.its.ac.id\/perpustakaan\/?p=12472"},"modified":"2026-06-21T11:42:40","modified_gmt":"2026-06-21T04:42:40","slug":"survei-kepuasan-layanan-perpustakaan-its-2025","status":"publish","type":"post","link":"https:\/\/www.its.ac.id\/perpustakaan\/2025\/12\/29\/survei-kepuasan-layanan-perpustakaan-its-2025\/","title":{"rendered":"Survei Kepuasan Layanan Perpustakaan ITS 2025: Indeks Kepuasan Capai 4,42 dengan Predikat Sangat Puas"},"content":{"rendered":"<p style=\"text-align: justify\" data-start=\"98\" data-end=\"558\">Perpustakaan Institut Teknologi Sepuluh Nopember (ITS) terus berupaya memberikan layanan yang berkualitas, inovatif, dan berorientasi pada kebutuhan pengguna. Sebagai bagian dari komitmen tersebut, Perpustakaan ITS secara berkala melaksanakan Survei Kepuasan Layanan Perpustakaan untuk mengukur tingkat kepuasan pemustaka terhadap berbagai layanan yang telah disediakan, sekaligus menjaring masukan sebagai dasar peningkatan mutu layanan di masa mendatang.<\/p>\n<p style=\"text-align: justify\" data-start=\"560\" data-end=\"984\">Berdasarkan hasil survei terbaru yang ditampilkan pada dashboard analisis, Indeks Kepuasan Layanan Perpustakaan mencapai 4,42 dari skala 5, dengan kategori \u201cSangat Puas\u201d. Capaian ini menunjukkan bahwa secara umum pengguna menilai layanan Perpustakaan ITS telah memenuhi harapan mereka, baik dari aspek pelayanan petugas, kemudahan akses informasi, fasilitas yang tersedia, maupun kualitas layanan secara keseluruhan.<\/p>\n<figure id=\"attachment_12473\" aria-describedby=\"caption-attachment-12473\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.its.ac.id\/perpustakaan\/wp-content\/uploads\/sites\/94\/2026\/06\/survei-2025.jpeg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-12473\" src=\"https:\/\/www.its.ac.id\/perpustakaan\/wp-content\/uploads\/sites\/94\/2026\/06\/survei-2025-300x141.jpeg\" alt=\"survei 2025\" width=\"650\" height=\"305\" srcset=\"https:\/\/www.its.ac.id\/perpustakaan\/wp-content\/uploads\/sites\/94\/2026\/06\/survei-2025-300x141.jpeg 300w, https:\/\/www.its.ac.id\/perpustakaan\/wp-content\/uploads\/sites\/94\/2026\/06\/survei-2025-1024x481.jpeg 1024w, https:\/\/www.its.ac.id\/perpustakaan\/wp-content\/uploads\/sites\/94\/2026\/06\/survei-2025-768x360.jpeg 768w, https:\/\/www.its.ac.id\/perpustakaan\/wp-content\/uploads\/sites\/94\/2026\/06\/survei-2025-1536x721.jpeg 1536w, https:\/\/www.its.ac.id\/perpustakaan\/wp-content\/uploads\/sites\/94\/2026\/06\/survei-2025-355x167.jpeg 355w, https:\/\/www.its.ac.id\/perpustakaan\/wp-content\/uploads\/sites\/94\/2026\/06\/survei-2025.jpeg 1600w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><figcaption id=\"caption-attachment-12473\" class=\"wp-caption-text\">Hasil Survei Kepuasan Layanan Tahun 2025<\/figcaption><\/figure>\n<p style=\"text-align: justify\" data-start=\"986\" data-end=\"1640\">Analisis terhadap setiap indikator penilaian juga memperlihatkan hasil yang konsisten. Hampir seluruh komponen memperoleh nilai di atas 4,4, yang mengindikasikan persepsi positif dari para responden. Beberapa aspek bahkan mencapai skor mendekati 4,5, mencerminkan apresiasi tinggi terhadap profesionalisme layanan, kecepatan respons, serta kenyamanan yang dirasakan selama memanfaatkan fasilitas perpustakaan. Sementara itu, terdapat beberapa indikator dengan nilai sedikit lebih rendah dibandingkan aspek lainnya, namun tetap berada pada kategori baik hingga sangat baik, sehingga menjadi bahan evaluasi untuk penyempurnaan layanan ke depan.<\/p>\n<p style=\"text-align: justify\" data-start=\"1642\" data-end=\"2205\">Hasil survei ini menjadi bukti bahwa transformasi layanan yang dilakukan Perpustakaan ITS telah memberikan dampak positif bagi pengalaman pengguna. Pengembangan layanan digital, peningkatan kualitas fasilitas belajar, penyediaan sumber informasi ilmiah, serta dukungan pustakawan yang responsif merupakan faktor penting yang turut mendorong tingginya tingkat kepuasan pemustaka. Perpustakaan juga terus berupaya menciptakan lingkungan belajar yang nyaman dan inklusif sehingga mampu mendukung kegiatan akademik, penelitian, maupun pengembangan literasi informasi.<\/p>\n<p style=\"text-align: justify\" data-start=\"2207\" data-end=\"2738\">Meskipun memperoleh predikat \u201cSangat Puas\u201d, Perpustakaan ITS memandang hasil survei ini sebagai motivasi untuk terus berinovasi. Setiap saran, kritik, dan masukan dari pemustaka akan menjadi landasan dalam menyusun program peningkatan kualitas layanan, pengembangan infrastruktur, penyempurnaan sistem informasi, serta optimalisasi fasilitas yang tersedia. Dengan pendekatan perbaikan berkelanjutan, Perpustakaan ITS berkomitmen menghadirkan layanan yang semakin efektif, efisien, dan sesuai dengan kebutuhan sivitas akademika.<\/p>\n<p style=\"text-align: justify\" data-start=\"2740\" data-end=\"3270\" data-is-last-node=\"\" data-is-only-node=\"\">Perpustakaan ITS menyampaikan apresiasi kepada seluruh responden yang telah berpartisipasi dalam survei ini. Kontribusi yang diberikan sangat berarti dalam mendukung terciptanya layanan perpustakaan yang semakin unggul, adaptif terhadap perkembangan teknologi, dan mampu menjadi pusat informasi serta pembelajaran yang memberikan nilai tambah bagi seluruh pengguna. Ke depan, Perpustakaan ITS akan terus menjaga kualitas pelayanan sekaligus mengembangkan berbagai inovasi untuk memberikan pengalaman terbaik bagi setiap pemustaka.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Perpustakaan Institut Teknologi Sepuluh Nopember (ITS) terus berupaya memberikan layanan yang berkualitas, inovatif, dan berorientasi pada kebutuhan pengguna. Sebagai bagian dari komitmen tersebut, Perpustakaan ITS secara berkala melaksanakan Survei Kepuasan Layanan Perpustakaan untuk mengukur tingkat kepuasan pemustaka terhadap berbagai layanan yang telah disediakan, sekaligus menjaring masukan sebagai dasar peningkatan mutu layanan di masa mendatang. Berdasarkan [&hellip;]<\/p>\n","protected":false},"author":536,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[5],"tags":[],"class_list":["post-12472","post","type-post","status-publish","format-standard","hentry","category-berita-utama"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Survei Kepuasan Layanan Perpustakaan ITS 2025: Indeks Kepuasan Capai 4,42 dengan Predikat Sangat Puas - Perpustakaan<\/title>\n<meta name=\"description\" content=\"Perpustakaan ITS meraih Indeks Kepuasan Pemustaka sebesar 4,42 dengan kategori Sangat Puas pada Survei Kepuasan Layanan Tahun 2025.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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