{"id":11856,"date":"2026-01-19T10:17:15","date_gmt":"2026-01-19T03:17:15","guid":{"rendered":"https:\/\/www.its.ac.id\/perpustakaan\/?p=11856"},"modified":"2026-01-19T10:17:15","modified_gmt":"2026-01-19T03:17:15","slug":"tingkatkan-kualitas-layanan-perpustakaan-its-gelar-inhouse-training-service-excellence","status":"publish","type":"post","link":"https:\/\/www.its.ac.id\/perpustakaan\/2026\/01\/19\/tingkatkan-kualitas-layanan-perpustakaan-its-gelar-inhouse-training-service-excellence\/","title":{"rendered":"Tingkatkan Kualitas Layanan, Perpustakaan ITS Gelar Inhouse Training Service Excellence"},"content":{"rendered":"
\"Penyampaian<\/a>
Gambar 1. Penyampaian materi oleh Rizqiani Putri<\/figcaption><\/figure>\n

Surabaya, 16 Januari 2026<\/strong> \u2013 Perpustakaan Institut Teknologi Sepuluh Nopember (ITS) menyelenggarakan kegiatan Inhouse Training<\/em> bertajuk \u201cPenguatan Implementasi Service Excellence di Perpustakaan ITS\u201d pada Kamis, 15 Januari 2026. Kegiatan ini berlangsung di Ruang Sidang Senat Akademik, Gedung Rektorat ITS, dan diikuti oleh seluruh pegawai Perpustakaan ITS. Pelatihan ini merupakan bagian dari upaya berkelanjutan Perpustakaan ITS dalam meningkatkan kualitas layanan serta menciptakan pengalaman terbaik bagi para pengguna.<\/p>\n

Kegiatan inhouse training<\/em> tersebut secara resmi dibuka oleh Direktur Sumber Daya Manusia dan Organisasi (SDMO) ITS, Dr.Eng., Ir. Trika Pitana, S.T., M.Sc., yang memimpin urusan kepegawaian dan pengembangan sumber daya manusia di ITS. Dalam sambutannya, beliau menekankan pentingnya penguatan kompetensi dan sikap profesional seluruh pegawai, khususnya dalam mendukung terwujudnya layanan prima di lingkungan perguruan tinggi. Kehadiran pimpinan SDMO ITS ini menjadi bentuk dukungan institusional terhadap peningkatan kualitas SDM di Perpustakaan ITS.<\/p>\n

\"Sesi<\/a>
Gambar 2. Sesi foto bersama dengan Direktur SDMO ITS, Dr.Eng., Ir. Trika Pitana, S.T., M.Sc.<\/figcaption><\/figure>\n

Pelatihan ini menghadirkan Rizqiani Putri, seorang communication facilitator<\/em> sekaligus owner<\/em> PT Sinergi Bicara Indonesia, sebagai narasumber utama. PT Sinergi Bicara Indonesia dikenal bergerak di bidang communication improvement<\/em>, personal development<\/em>, service excellence<\/em>, serta community empowerment<\/em>. Melalui materi yang disampaikan, peserta dibekali pemahaman komprehensif mengenai konsep layanan prima, komunikasi efektif, serta pengembangan sikap profesional dalam memberikan pelayanan kepada pengguna perpustakaan.<\/p>\n

Pelatihan yang berlangsung mulai pukul 08.30 hingga 11.00 WIB ini bertujuan untuk meningkatkan kinerja seluruh sumber daya manusia (SDM) Perpustakaan ITS dalam memberikan pelayanan yang ramah, responsif, dan berorientasi pada kepuasan pengguna. Selain itu, kegiatan ini juga menjadi sarana evaluasi dan refleksi bersama terhadap kualitas layanan yang telah berjalan, sekaligus upaya strategis untuk meningkatkan nilai tambah dan kualitas layanan Perpustakaan ITS secara berkelanjutan.<\/p>\n

Selama kegiatan berlangsung, suasana pelatihan berjalan dengan lancar, interaktif, dan penuh antusiasme. Pembawaan materi yang komunikatif, ceria, dan tetap profesional dari narasumber mendorong terjadinya interaksi aktif antara pembicara dan peserta. Seluruh pegawai Perpustakaan ITS tampak antusias mengikuti setiap sesi, termasuk diskusi dan praktik langsung yang berkaitan dengan implementasi service excellence<\/em> dalam aktivitas pelayanan sehari-hari.<\/p>\n

\"Suasana<\/a>
Gambar 3. Suasana interaktif antara narasumber dan peserta dalam kegiatan Inhouse Training<\/figcaption><\/figure>\n

Melalui penyelenggaraan inhouse training<\/em> ini, Perpustakaan ITS berharap seluruh pegawai mampu mengimplementasikan nilai-nilai layanan prima secara konsisten di setiap lini layanan. Dengan demikian, Perpustakaan ITS diharapkan dapat terus meningkatkan mutu pelayanan, menciptakan kepuasan pengguna, serta mendukung visi ITS sebagai perguruan tinggi berkelas dunia yang unggul dalam layanan pendidikan dan informasi.<\/p>\n

\"Sesi<\/a>
Gambar 4. Sesi foto bersama ketika acara telah selesai<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"

Surabaya, 16 Januari 2026 \u2013 Perpustakaan Institut Teknologi Sepuluh Nopember (ITS) menyelenggarakan kegiatan Inhouse Training bertajuk \u201cPenguatan Implementasi Service Excellence di Perpustakaan ITS\u201d pada Kamis, 15 Januari 2026. Kegiatan ini berlangsung di Ruang Sidang Senat Akademik, Gedung Rektorat ITS, dan diikuti oleh seluruh pegawai Perpustakaan ITS. Pelatihan ini merupakan bagian dari upaya berkelanjutan Perpustakaan ITS […]<\/p>\n","protected":false},"author":536,"featured_media":11857,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[5,195],"tags":[],"class_list":["post-11856","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita-utama","category-headline"],"yoast_head":"\nTingkatkan Kualitas Layanan, Perpustakaan ITS Gelar Inhouse Training Service Excellence - Perpustakaan<\/title>\n<meta name=\"description\" content=\"Perpustakaan ITS menggelar Inhouse Training \u201cPenguatan Implementasi Service Excellence\u201d untuk meningkatkan kompetensi SDM\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.its.ac.id\/perpustakaan\/2026\/01\/19\/tingkatkan-kualitas-layanan-perpustakaan-its-gelar-inhouse-training-service-excellence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tingkatkan Kualitas Layanan, Perpustakaan ITS Gelar Inhouse Training Service Excellence - 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