{"id":98125,"date":"2025-01-08T22:21:31","date_gmt":"2025-01-08T15:21:31","guid":{"rendered":"https:\/\/www.its.ac.id\/news\/?p=98125"},"modified":"2025-03-25T12:17:19","modified_gmt":"2025-03-25T05:17:19","slug":"tingkatkan-kualitas-pelayanan-perpustakaan-its-gelar-pelatihan-bagi-pustakawan","status":"publish","type":"post","link":"https:\/\/www.its.ac.id\/news\/tingkatkan-kualitas-pelayanan-perpustakaan-its-gelar-pelatihan-bagi-pustakawan\/","title":{"rendered":"Tingkatkan Kualitas Pelayanan, Perpustakaan ITS Gelar Pelatihan Bagi Pustakawan"},"content":{"rendered":"
\"Jajaran
Jajaran para pustakawan ITS yang hadir dalam kegiatan pelatihan Service Excellence<\/figcaption><\/figure>\n
\n

Kampus ITS, ITS News <\/b>\u2014 Kenyamanan mahasiswa dan upaya untuk memberikan pelayanan lebih baik ke depannya telah menjadi prioritas pustakawan Perpustakaan Institut Teknologi Sepuluh Nopember (ITS)<\/a>. Untuk semakin meningkatkan kualitas pelayanan, ITS selenggarakan pelatihan bagi para pustakawan, Senin (6\/1).<\/span><\/p>\n<\/blockquote>\n

Dalam sambutannya, Wakil Rektor I Bidang Akademik dan Kemahasiswaan ITS Prof Nurul Widiastuti SSi MSi PhD menekankan bahwa perpustakaan merupakan rumah belajar bagi mahasiswa. Perpustakaan mempunyai peran penting bagi mahasiswa untuk menjadi wadah mencari ilmu dan mengelola hasil penelitian mereka. \u201cMelihat peran signifikan pustakawan bagi sivitas akademika, penting bagi Perpustakaan ITS untuk menjadi lebih baik terutama dalam mewadahi para penggunanya,\u201d bubuhnya.\u00a0<\/span><\/p>\n

Kepala Perpustakaan ITS<\/a> Agus Santoso Ssos MMedKom<\/a> mengungkapkan, pelatihan ini merupakan proses awal bagi Perpustakaan ITS untuk menjadi lebih baik. Ia melihat ada beberapa hal yang harus dibenahi perihal kualitas fasilitas dan pelayanan saat ini. \u201cHal ini mengingat perpustakaan memiliki peran untuk memberikan pelayanan terbaik bagi para sivitas akademika ITS,\u201d tambahnya.\u00a0<\/span><\/p>\n

\"Kepala
Kepala Perpustakaan baru ITS Agus Santoso Ssos MMed Kom (kiri) menyampaikan sambutannya didampingi oleh Wakil Rektor Bidang Akademik dan Kemahasiswaan Prof Nurul Widiastuti SSi MSi PhD (tengah) dan pemateri Putjok Rizaldy MMedKom MM CEHt CCEHt CMEHt (kanan)<\/figcaption><\/figure>\n

Laki-laki yang akrab dipanggil Agus tersebut menambahkan, pelatihan yang bertopik Service Excellence merupakan salah satu upaya untuk meningkatkan kemampuan pustakawan. Pelatihan ini menjadi langkah awal untuk menaikan standar sumber daya manusia (SDM) yang ada. \u201cMeskipun Perpustakaan ITS dapat digolongkan dalam kategori baik, namun manajemen pelayanannya harus terus ditingkatkan,\u201d ujar pejabat yang baru dilantik pada Kamis (2\/1) lalu.\u00a0<\/span><\/p>\n

Pemateri Putjok Rizaldy MMedKom MM CEHt CCEHt CMEHt menuturkan, salah satu aspek penting yang harus dikuasai dari pelayanan adalah bentuk komunikasi yang baik. Komunikasi yang baik dibagi menjadi dua bentuk yaitu secara verbal dan tidak verbal. Laki-laki yang akrab disapa Ucok ini memaparkan bahwa ada beberapa aspek yang harus dikuasai dalam komunikasi verbal, seperti intensitas suara saat berbicara, bahasa yang digunakan, dan isi yang ingin disampaikan.<\/span><\/p>\n

\"Patjok
Patjok Rizaldy MM CEHt CCEHt CMEHt (kiri) selaku pemateri memberikan kesempatan pada pustakawan untuk memperagakan ilmu komunikasi yang diberikan<\/figcaption><\/figure>\n

Selain menguasai komunikasi verbal, Ucok juga menambahkan, para pustakawan juga harus menguasai komunikasi secara tidak verbal, seperti penampilan, ekspresi wajah, gerakan tubuh, dan kontak mata. Tidak hanya memaparkan materi melalui lisan, Ucok juga memberi kesempatan untuk pustakawan mempraktikkan ilmunya secara langsung. Lewat metode pelatihan tersebut, Ucok berhasil membuat pustakawan tidak merasa bosan dan menjadi lebih percaya diri. <\/span>(*)<\/b><\/p>\n

 <\/p>\n

Reporter: Muhammad Rafi Ardiansyah
\n<\/b>Redaktur: Ricardo Hokky Wibisono<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

Kampus ITS, ITS News \u2014 Kenyamanan mahasiswa dan upaya untuk memberikan pelayanan lebih baik ke depannya telah menjadi prioritas pustakawan Perpustakaan Institut Teknologi Sepuluh Nopember (ITS). Untuk semakin meningkatkan kualitas pelayanan, ITS selenggarakan pelatihan bagi para pustakawan, Senin (6\/1). Dalam sambutannya, Wakil Rektor I Bidang Akademik dan Kemahasiswaan ITS Prof Nurul Widiastuti SSi MSi PhD […]<\/p>\n","protected":false},"author":253,"featured_media":98129,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"categories":[14,26,3669],"tags":[3620,1463],"class_list":["post-98125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita-utama","category-kampus-kita","category-quality-education","tag-ian","tag-ric"],"yoast_head":"\nTingkatkan Kualitas Pelayanan, Perpustakaan ITS Gelar Pelatihan Bagi Pustakawan - ITS News<\/title>\n<meta name=\"description\" content=\"Untuk memberikan kualitas pelayanan lebih baik ke depannya. 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