Dr. Wiwik Sulistiyowati ST MT while presenting her dissertation in the Open Doctoral Promotion Session at the Department of Systems and Industrial Engineering, ITS

ITS Campus, ITS News — Risks in quality improvement projects often lead to inefficiencies and cost overruns. To address this issue, Dr. Wiwik Sulistiyowati, ST, MT, a researcher from the Department of Systems and Industrial Engineering at the Sepuluh Nopember Institute of Technology (ITS), presented an innovative risk management framework to minimize failure and improve project quality.

In her graduation dissertation, Wiwik explained that every quality improvement project in the industrial sector carries the potential risk of failure. This can lead to cost overruns, inefficiencies, and even decreased customer satisfaction. She believes that in addition to technical methods, quality improvement must also be accompanied by structured risk management. “With proper risk management, quality improvement projects can be more focused, efficient, and deliver maximum results,” she said.

Dr Wiwik Sulistiyowati ST MT after presenting her dissertation on risk management in quality improvement projects

To address these challenges, Wiwik designed a framework that combines various approaches. These include the ISO 31000 standard, the POAC ( Planning, Organizing, Actuating, Controlling ) management cycle, and the DMAIC ( Define, Measure, Analyze, Improve, Control ) method. This framework also incorporates Structural Equation Modeling–Partial Least Squares (SEM-PLS) and Importance-Performance Analysis (IPA) to identify critical project success factors.

This integrative framework is not just a theoretical concept but is also ready to be applied in the industrial world. This approach helps companies reduce the risk of failure, accelerate the improvement process, and increase customer satisfaction. ” This framework can be used not only in the manufacturing sector, but also in service industries that require continuous quality improvement,” added the Sidoarjo native.

Dr. Wiwik Sulistiyowati ST MT with her family and supervising lecturer after officially graduating with a doctoral degree from the Department of Systems and Industrial Engineering, ITS

Wiwik’s research supports the achievement of the Sustainable Development Goals (SDGs), particularly point 9 on industrial development, innovation, and infrastructure. With this framework, the national industry is expected to increase its competitiveness amidst global competition while strengthening sustainable efficiency.

Concluding her dissertation, Wiwik emphasized that this academic achievement marks the beginning of a broader opportunity for contributions across various research fields. She hopes this framework can provide concrete solutions for both industry and education, as well as a foundation for developing more comprehensive research. “Going forward, I hope this research can be further developed by incorporating social and economic aspects,” she concluded hopefully. (ITS Public Relations)

Reporter: Nadhifa Raghda Syaikha
Translator: Devinka Mutianeira