ITS Campus, ITS News – By earning an award at the 2022 Public Service Complaint Management Competition (P4) on Thursday (16/6), Institut Teknologi Sepuluh Nopember (ITS) once again established itself as the leader in the field of public services. ITS, the only university in Indonesia out of 51 institutions chosen, is among the top 15 in the category of Best Public Service Provider (UPP).
According to ITS Secretary Dr. Umi Laili Yuhana SKom MSc, this is the first time ITS has participated in the P4 Competition. In the activity organized in collaboration with the Ministry of Administrative Reform and Bureaucratic Reform (PANRB), the Ministry of Home Affairs, the Ministry of Communication and Information, the Presidential Staff Office, and the Indonesian Ombudsman, ITS Chancellor Prof. Dr. Ir Mochamad Ashari MEng IPU AEng directly received the award certificate in Jakarta.
The woman who is familiarly called Yuhana continued, the purpose of the competition was to motivate public service providers in developing integrated, participatory complaint management, and providing benefits for continuous improvement of the quality of public services. “This includes more inclusive services for women and persons with disabilities,” he explained.
There are three stages of assessment in the competition, which has been ongoing since the beginning of this year. Through the KemenPANRB website, each registrar conducts an independent evaluation in the first phase. An independent evaluation team conducts a virtual follow-up review as the final step after the document evaluation. “In this last stage, ITS was selected to be the best 51 participants from a total of 573 institutions that passed the administration,” said Yuhana once more.
The Informatics Engineering lecturer admitted that he was happy and grateful that ITS could partner with agencies from other ministries to local governments in providing excellent service to the public. “It is an honor for us to be selected as the only university that is included in the list of award recipients,” he said proudly.
At the moment, Yuhana said, all units at ITS are committed to continue improving excellent service, including in terms of public complaints. This is manifested in various ways, such as improving service Standard Operating Procedures (SOP), procurement of Integrated Service Centers (PLT), to various online services through the ITS website and myITS.
In the end, Yuhana revealed that in the future ITS will continue to innovate in improving services in various aspects. “We also improve communication with various parties in dealing with problems in the complaint,” he concluded. (ITS PR)
Reporter: Fathia Rahmanisa
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