[vc_section][vc_row][vc_column width=”1\/6″][dot_sidebar_menu select_menu=”sidebar-layanan”][\/vc_column][vc_column width=”5\/6″][dot_custom_title position_text=”left” title=”Servicedesk”][\/dot_custom_title][vc_column_text]<\/p>\n
\nServiceDesk is the DPTSI helpdesk service that serves as the single point of contact (SPOC) for submitting IT service requests, reporting incidents, requesting consultations, and obtaining information related to IT services at ITS.<\/p>\n<\/blockquote>\n
[\/vc_column_text][dot_custom_title position_text=”left” title=”Information”][\/dot_custom_title][vc_column_text]<\/p>\n
\n
- Business Hours:<\/strong> Monday\u2013Friday, 07:30 AM \u2013 04:30 PM (WIB)<\/li>\n
- Service Channel:<\/strong> ITS ServiceDesk<\/li>\n
- Target Users:<\/strong> ITS Academic Community<\/li>\n<\/ul>\n
[\/vc_column_text][dot_custom_title position_text=”left” title=”Service Workflow”][\/dot_custom_title][vc_column_text]<\/p>\n
Users register for an account at servicedesk.its.ac.id. If they already have a SSO
\naccount, they can sign in directly using their SSO credentials.
\n\u2502
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\nUsers create and submit a service ticket
\n\u2502
\n\u25bc
\nThe Ticket Manager verifies the submitted ticket information
\n\u2502
\n\u25bc
\nThe ticket is assigned to the appropriate support staff based on the issue category
\n\u2502
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\nThe support team processes and resolves the ticket
\n\u2502
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\nThe support team processes and resolves the ticket<\/p>\n[\/vc_column_text][vc_btn title=”Create Ticket in Servicedesk” style=”outline” color=”primary” size=”lg” css_animation=”none” link=”url:https%3A%2F%2Fservicedesk.its.ac.id%2Flogin||target:%20_blank|”][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
[vc_section][vc_row][vc_column width=”1\/6″][dot_sidebar_menu select_menu=”sidebar-layanan”][\/vc_column][vc_column width=”5\/6″][dot_custom_title position_text=”left” title=”Servicedesk”][\/dot_custom_title][vc_column_text] ServiceDesk is the DPTSI helpdesk service that serves as the single point of contact (SPOC) for submitting IT service requests, reporting incidents, requesting consultations, and obtaining information related to IT services at ITS. [\/vc_column_text][dot_custom_title position_text=”left” title=”Information”][\/dot_custom_title][vc_column_text] Business Hours: Monday\u2013Friday, 07:30 AM \u2013 04:30 PM (WIB) Service Channel: ITS ServiceDesk […]<\/p>\n","protected":false},"author":243,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-its.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-10213","page","type-page","status-publish","hentry"],"yoast_head":"\n
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