{"id":10196,"date":"2026-07-14T07:45:26","date_gmt":"2026-07-14T00:45:26","guid":{"rendered":"https:\/\/www.its.ac.id\/dptsi\/?page_id=10196"},"modified":"2026-07-14T08:14:24","modified_gmt":"2026-07-14T01:14:24","slug":"servicedesk","status":"publish","type":"page","link":"https:\/\/www.its.ac.id\/dptsi\/servicedesk\/","title":{"rendered":"Servicedesk"},"content":{"rendered":"

[vc_section][vc_row][vc_column width=”1\/6″][dot_sidebar_menu select_menu=”sidebar-layanan”][\/vc_column][vc_column width=”5\/6″][dot_custom_title position_text=”left” title=”Servicedesk”][\/dot_custom_title][vc_column_text]<\/p>\n

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ServiceDesk merupakan layanan bantuan (helpdesk) DPTSI yang menyediakan satu pintu layanan untuk menerima permohonan layanan TI, pelaporan gangguan, konsultasi, serta permintaan informasi terkait layanan teknologi informasi di lingkungan ITS.<\/p>\n<\/blockquote>\n

[\/vc_column_text][dot_custom_title position_text=”left” title=”Informasi”][\/dot_custom_title][vc_column_text]Jam Operasional: Senin\u2013Jumat, 07.30\u201316.30 WIB<\/p>\n

Media Layanan: Servicedesk<\/p>\n

Sasaran Pengguna: Sivitas Akademik ITS[\/vc_column_text][dot_custom_title position_text=”left” title=”Alur layanan”][\/dot_custom_title][vc_column_text]<\/p>\n

Pengguna melakukan registrasi akun pada servicedesk.its.ac.id
\nApabila telah memiliki akun SSO, pengguna dapat langsung masuk menggunakan akun SSO
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\nPengguna membuat dan mengirimkan tiket layanan
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\nManajer Tiket melakukan verifikasi kesesuaian data tiket
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\nTiket didistribusikan ke petugas layanan sesuai kategori permasalahan
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\nPetugas layanan memproses dan menyelesaikan tiket
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\nHasil penyelesaian disampaikan ke pengguna<\/p>\n

[\/vc_column_text][vc_btn title=”Ajukan Tiket di Servicedesk” style=”outline” color=”primary” size=”lg” css_animation=”none” link=”url:https%3A%2F%2Fservicedesk.its.ac.id%2Flogin||target:%20_blank|”][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column width=”1\/6″][dot_sidebar_menu select_menu=”sidebar-layanan”][\/vc_column][vc_column width=”5\/6″][dot_custom_title position_text=”left” title=”Servicedesk”][\/dot_custom_title][vc_column_text] ServiceDesk merupakan layanan bantuan (helpdesk) DPTSI yang menyediakan satu pintu layanan untuk menerima permohonan layanan TI, pelaporan gangguan, konsultasi, serta permintaan informasi terkait layanan teknologi informasi di lingkungan ITS. [\/vc_column_text][dot_custom_title position_text=”left” title=”Informasi”][\/dot_custom_title][vc_column_text]Jam Operasional: Senin\u2013Jumat, 07.30\u201316.30 WIB Media Layanan: Servicedesk Sasaran Pengguna: Sivitas Akademik ITS[\/vc_column_text][dot_custom_title position_text=”left” title=”Alur layanan”][\/dot_custom_title][vc_column_text] Pengguna melakukan […]<\/p>\n","protected":false},"author":243,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-its.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-10196","page","type-page","status-publish","hentry"],"yoast_head":"\nServicedesk - DPTSI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.its.ac.id\/dptsi\/servicedesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servicedesk - DPTSI\" \/>\n<meta property=\"og:description\" content=\"[vc_section][vc_row][vc_column width=”1\/6″][dot_sidebar_menu select_menu=”sidebar-layanan”][\/vc_column][vc_column width=”5\/6″][dot_custom_title position_text=”left” title=”Servicedesk”][\/dot_custom_title][vc_column_text] ServiceDesk merupakan layanan bantuan (helpdesk) DPTSI yang menyediakan satu pintu layanan untuk menerima permohonan layanan TI, pelaporan gangguan, konsultasi, serta permintaan informasi terkait layanan teknologi informasi di lingkungan ITS. [\/vc_column_text][dot_custom_title position_text=”left” title=”Informasi”][\/dot_custom_title][vc_column_text]Jam Operasional: Senin\u2013Jumat, 07.30\u201316.30 WIB Media Layanan: Servicedesk Sasaran Pengguna: Sivitas Akademik ITS[\/vc_column_text][dot_custom_title position_text=”left” title=”Alur layanan”][\/dot_custom_title][vc_column_text] Pengguna melakukan […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.its.ac.id\/dptsi\/servicedesk\/\" \/>\n<meta property=\"og:site_name\" content=\"DPTSI\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-14T01:14:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.its.ac.id\/dptsi\/servicedesk\/\",\"url\":\"https:\/\/www.its.ac.id\/dptsi\/servicedesk\/\",\"name\":\"Servicedesk - DPTSI\",\"isPartOf\":{\"@id\":\"https:\/\/www.its.ac.id\/dptsi\/#website\"},\"datePublished\":\"2026-07-14T00:45:26+00:00\",\"dateModified\":\"2026-07-14T01:14:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.its.ac.id\/dptsi\/servicedesk\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.its.ac.id\/dptsi\/servicedesk\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.its.ac.id\/dptsi\/servicedesk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.its.ac.id\/dptsi\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Servicedesk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.its.ac.id\/dptsi\/#website\",\"url\":\"https:\/\/www.its.ac.id\/dptsi\/\",\"name\":\"DPTSI\",\"description\":\"Just another Institut Teknologi Sepuluh Nopember Sites site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.its.ac.id\/dptsi\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Servicedesk - DPTSI","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.its.ac.id\/dptsi\/servicedesk\/","og_locale":"en_US","og_type":"article","og_title":"Servicedesk - DPTSI","og_description":"[vc_section][vc_row][vc_column width=”1\/6″][dot_sidebar_menu select_menu=”sidebar-layanan”][\/vc_column][vc_column width=”5\/6″][dot_custom_title position_text=”left” title=”Servicedesk”][\/dot_custom_title][vc_column_text] ServiceDesk merupakan layanan bantuan (helpdesk) DPTSI yang menyediakan satu pintu layanan untuk menerima permohonan layanan TI, pelaporan gangguan, konsultasi, serta permintaan informasi terkait layanan teknologi informasi di lingkungan ITS. 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