{"id":10162,"date":"2026-07-13T15:43:00","date_gmt":"2026-07-13T08:43:00","guid":{"rendered":"https:\/\/www.its.ac.id\/dptsi\/?page_id=10162"},"modified":"2026-07-13T15:43:00","modified_gmt":"2026-07-13T08:43:00","slug":"shared-mailbox-access-permissions","status":"publish","type":"page","link":"https:\/\/www.its.ac.id\/dptsi\/en\/shared-mailbox-access-permissions\/","title":{"rendered":"Shared Mailbox Access Permissions"},"content":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Description&#8221;][\/dot_custom_title][vc_column_text]<\/p>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"91\" data-end=\"451\">This service is used to request the granting or revocation of user access to shared mailboxes within ITS. Access is granted to enable users to access and manage a shared mailbox in accordance with their roles and responsibilities. Access is revoked when users no longer require it, change positions, transfer to another unit, or their assignment has ended.<\/p>\n<p data-start=\"456\" data-end=\"581\">Access is granted or revoked only upon request from the shared mailbox owner unit for the users specified in the request.<\/p>\n<p>[\/vc_column_text][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Available Access Permissions&#8221;][\/dot_custom_title][vc_column_text]<\/p>\n<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1ebequp\" data-start=\"81\" data-end=\"100\"><span role=\"text\"><strong data-start=\"85\" data-end=\"100\">Full Access<\/strong><\/span><\/h3>\n<p data-start=\"101\" data-end=\"245\">Grants users permission to open and manage the contents of the shared mailbox, including reading, creating, moving, and deleting email messages.<\/p>\n<h3 data-section-id=\"17tsueg\" data-start=\"247\" data-end=\"262\"><span role=\"text\"><strong data-start=\"251\" data-end=\"262\">Send As<\/strong><\/span><\/h3>\n<p data-start=\"263\" data-end=\"426\">Grants users permission to send email using the shared mailbox address as the sender. Recipients will see the email as being sent directly from the shared mailbox.<\/p>\n<p>[\/vc_column_text][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Who can submit a request?&#8221;][\/dot_custom_title][vc_column_text]Requests for granting or revoking shared mailbox access can only be submitted by the shared mailbox owner unit.[\/vc_column_text][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Requirements&#8221;][\/dot_custom_title][vc_column_text]<\/p>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"68\" data-end=\"135\">The unit leader prepares an official request letter containing:<\/p>\n<ul data-start=\"140\" data-end=\"363\">\n<li data-section-id=\"2x0nqs\" data-start=\"140\" data-end=\"166\">Shared mailbox name.<\/li>\n<li data-section-id=\"1dwat59\" data-start=\"169\" data-end=\"227\">Request type (access granting or access revocation).<\/li>\n<li data-section-id=\"1hv7p5u\" data-start=\"230\" data-end=\"290\">List of users whose access will be granted or revoked.<\/li>\n<li data-section-id=\"cvz7ar\" data-start=\"293\" data-end=\"363\">Requested access permission type (for access granting requests).<\/li>\n<\/ul>\n<p>[\/vc_column_text][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Service Workflow&#8221;][\/dot_custom_title][vc_column_text]<\/p>\n<p style=\"text-align: center;\">The unit prepares an official request letter<br \/>\nand submits it to DPTSI through myITS Office.<br \/>\n\u2502<br \/>\n\u25bc<br \/>\nThe LTSI Team verifies the submitted information.<br \/>\n\u2502<br \/>\n\u25bc<br \/>\nThe LTSI Team grants or revokes user access to the shared mailbox.<br \/>\n\u2502<br \/>\n\u25bc<br \/>\nThe LTSI Team notifies the requesting unit that the access<br \/>\ngranting or revocation process has been completed.<\/p>\n<p>[\/vc_column_text][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;How to access a shared mailbox?&#8221;][\/dot_custom_title][vc_column_text]<\/p>\n<ol data-start=\"194\" data-end=\"559\">\n<li data-section-id=\"nc7olz\" data-start=\"73\" data-end=\"110\">Open <a href=\"http:\/\/outlook.live.com\/mail\/\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"81\" data-end=\"107\">outlook.live.com\/mail\/<\/strong><\/a>.<\/li>\n<li data-section-id=\"1sh376m\" data-start=\"113\" data-end=\"183\">Click the <strong data-start=\"126\" data-end=\"137\">Sign in<\/strong> button in the top-right corner of the page.<\/li>\n<li data-section-id=\"1804v3p\" data-start=\"186\" data-end=\"239\">Enter your ITS email address and myITS password.<\/li>\n<li data-section-id=\"5cj7ty\" data-start=\"242\" data-end=\"336\">Click your profile picture in the top-right corner, then select <strong data-start=\"309\" data-end=\"333\">Open another mailbox<\/strong>.<\/li>\n<li data-section-id=\"1g314dl\" data-start=\"339\" data-end=\"414\">Enter the shared mailbox address (for example, <strong data-start=\"389\" data-end=\"410\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"391\" data-end=\"408\">layanan@its.ac.id<\/a><\/strong>).<\/li>\n<li data-section-id=\"2uae1k\" data-start=\"417\" data-end=\"492\">Select the shared mailbox from the search results, then click <strong data-start=\"482\" data-end=\"489\">Add<\/strong>.<\/li>\n<li data-section-id=\"1j9xqs5\" data-start=\"495\" data-end=\"549\">The shared mailbox will appear and is ready to use.<\/li>\n<\/ol>\n<p>[\/vc_column_text][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Frequently Ask Question&#8221;][\/dot_custom_title][vc_toggle title=&#8221;How long does the shared mailbox access granting or revocation process take?&#8221;]The shared mailbox access granting or revocation process is completed according to the SLA, with a maximum processing time of 2 (two) working days.[\/vc_toggle][vc_toggle title=&#8221;What should I do if a user transfers to another unit or changes their position?&#8221;]If a user no longer requires access due to a unit transfer, position change, or the end of their assignment period, the shared mailbox owner unit must submit a request to revoke the user&#8217;s access. If the user requires new access based on their new role or responsibilities, the relevant unit may submit a request for access provisioning.[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Description&#8221;][\/dot_custom_title][vc_column_text] This service is used to request the granting or revocation of user access to shared mailboxes within ITS. Access is granted to enable users to access and manage a shared mailbox in accordance with their roles and responsibilities. Access is revoked when users no longer require it, change positions, transfer [&hellip;]<\/p>\n","protected":false},"author":243,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-its.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-10162","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shared Mailbox Access Permissions - DPTSI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.its.ac.id\/dptsi\/en\/shared-mailbox-access-permissions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shared Mailbox Access Permissions - DPTSI\" \/>\n<meta property=\"og:description\" content=\"[vc_section][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Description&#8221;][\/dot_custom_title][vc_column_text] This service is used to request the granting or revocation of user access to shared mailboxes within ITS. 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Access is granted to enable users to access and manage a shared mailbox in accordance with their roles and responsibilities. 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