{"id":10142,"date":"2026-07-13T15:35:26","date_gmt":"2026-07-13T08:35:26","guid":{"rendered":"https:\/\/www.its.ac.id\/dptsi\/?page_id=10142"},"modified":"2026-07-15T13:20:22","modified_gmt":"2026-07-15T06:20:22","slug":"reset-password-myits-portal","status":"publish","type":"page","link":"https:\/\/www.its.ac.id\/dptsi\/reset-password-myits-portal\/","title":{"rendered":"Reset Password myITS Portal"},"content":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;1\/6&#8243;][dot_sidebar_menu select_menu=&#8221;sidebar-layanan&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Apa itu Reset Password myITS Portal?&#8221;][\/dot_custom_title][vc_column_text]<\/p>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"0\" data-end=\"231\">Reset Password myITS Portal adalah layanan yang digunakan untuk mengatur ulang (reset) kata sandi akun myITS apabila pengguna tidak dapat masuk ke myITS Portal karena lupa password atau password sudah tidak dapat digunakan.<\/p>\n<p data-start=\"233\" data-end=\"605\">Layanan ini bertujuan untuk memastikan pengguna dapat kembali mengakses akun myITS secara aman setelah identitasnya diverifikasi. Akun myITS sendiri merupakan akun Single Sign-On (SSO) yang digunakan untuk mengakses berbagai layanan di ITS, seperti myITS Portal, Microsoft 365, SIAKAD, dan layanan ITS lainnya.<\/p>\n<p>[\/vc_column_text][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Persyaratan Pengajuan Reset Password myITS Portal&#8221;][\/dot_custom_title][vc_column_text]<\/p>\n<ul>\n<li>Pengguna telah mencoba menggunakan fitur Forgot Password pada myITS Portal, namun proses pemulihan akun tidak berhasil.<\/li>\n<li data-section-id=\"1r6jqey\" data-start=\"534\" data-end=\"624\">Pengguna menyampaikan permohonan melalui Servicedesk yang ditujukan ke DPTSI.<\/li>\n<li data-section-id=\"1lxl8co\" data-start=\"625\" data-end=\"773\">Permohonan disampaikan oleh pemilik akun yang bersangkutan dan tidak dapat diwakilkan, dengan memberikan informasi pribadi seperti nama lengkap, NRP\/NIP\/NPP, email ITS, lampiran kendala, dan lampiran KTM\/KTP.<\/li>\n<\/ul>\n<p>[\/vc_column_text][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Alur layanan&#8221;][\/dot_custom_title][vc_column_text]<\/p>\n<p style=\"text-align: center;\" data-pm-slice=\"0 0 []\">Pengguna mencoba fitur Forgot Password di halaman login myITS Portal<\/p>\n<p style=\"text-align: center;\">\u2502<\/p>\n<p style=\"text-align: center;\">\u25bc<\/p>\n<p style=\"text-align: center;\">Jika tidak bisa, pengguna mengajukan permohonan reset password melalui Servicedesk<\/p>\n<p style=\"text-align: center;\">\u2502<\/p>\n<p style=\"text-align: center;\">\u25bc<\/p>\n<p style=\"text-align: center;\">Tim LTSI melakukan verifikasi data<\/p>\n<p style=\"text-align: center;\">\u2502<\/p>\n<p style=\"text-align: center;\">\u25bc<\/p>\n<p style=\"text-align: center;\">Tim LTSI memproses reset password myITS Portal<\/p>\n<p style=\"text-align: center;\">\u2502<\/p>\n<p style=\"text-align: center;\">\u25bc<\/p>\n<p style=\"text-align: center;\">Tim LTSI memberikan pemberitahuan\/informasi kepada pengguna<\/p>\n<p style=\"text-align: center;\">\u2502<\/p>\n<p style=\"text-align: center;\">\u25bc<\/p>\n<p style=\"text-align: center;\">Pengguna dapat mengakses myITS Portal<\/p>\n<p>[\/vc_column_text][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Pertanyaan yang sering diajukan&#8221;][\/dot_custom_title][vc_toggle title=&#8221;Apakah saya harus melakukan verifikasi identitas?&#8221;]Ya. Verifikasi identitas diperlukan untuk memastikan bahwa permohonan diajukan oleh pemilik akun yang sah sebelum reset password dilakukan.[\/vc_toggle][vc_toggle title=&#8221;Berapa lama proses reset password?&#8221;]Setelah reset password dilakukan, sistem memerlukan waktu sinkronisasi sekitar <strong data-start=\"883\" data-end=\"897\">5\u201310 menit<\/strong> sebelum password baru dapat digunakan untuk mengakses layanan myITS.[\/vc_toggle][vc_toggle title=&#8221;Apakah saya dapat mengajukan reset password untuk akun orang lain?&#8221;]Tidak. Permohonan reset password hanya dapat diajukan oleh pemilik akun dan harus melalui proses verifikasi identitas.[\/vc_toggle][vc_cta h2=&#8221;&#8221;]Klik tombol di bawah ini jika Anda hendak mengajukan Reset Password myITS Portal[\/vc_cta][vc_btn title=&#8221;Ajukan Reset Password myITS Portal&#8221; style=&#8221;outline&#8221; color=&#8221;primary&#8221; size=&#8221;lg&#8221; css_animation=&#8221;none&#8221; link=&#8221;url:https%3A%2F%2Fservicedesk.its.ac.id%2F||target:%20_blank|&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][dot_box_blue title=&#8221;Kebijakan&#8221;]<a href=\"https:\/\/www.its.ac.id\/dptsi\/wp-content\/uploads\/sites\/8\/2026\/07\/DPTSI-SMKI-Kebijakan-reset-password.pdf\" target=\"_blank\" rel=\"noopener\">DPTSI-SMKI-Kebijakan Reset Password<\/a>[\/dot_box_blue][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][dot_box_blue title=&#8221;Prosedur&#8221;]<a href=\"https:\/\/www.its.ac.id\/dptsi\/wp-content\/uploads\/sites\/8\/2026\/07\/Prosedur-Permohonan-reset-password.pdf\" target=\"_blank\" rel=\"noopener\">DPTSI-SMKI-SOP Permohonan Reset Password<\/a>[\/dot_box_blue][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;1\/6&#8243;][dot_sidebar_menu select_menu=&#8221;sidebar-layanan&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Apa itu Reset Password myITS Portal?&#8221;][\/dot_custom_title][vc_column_text] Reset Password myITS Portal adalah layanan yang digunakan untuk mengatur ulang (reset) kata sandi akun myITS apabila pengguna tidak dapat masuk ke myITS Portal karena lupa password atau password sudah tidak dapat digunakan. Layanan ini bertujuan untuk memastikan pengguna dapat kembali mengakses akun myITS [&hellip;]<\/p>\n","protected":false},"author":435,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-its.php","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-10142","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reset Password myITS Portal - DPTSI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.its.ac.id\/dptsi\/reset-password-myits-portal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reset Password myITS Portal - DPTSI\" \/>\n<meta property=\"og:description\" content=\"[vc_section][vc_row][vc_column width=&#8221;1\/6&#8243;][dot_sidebar_menu select_menu=&#8221;sidebar-layanan&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][dot_custom_title position_text=&#8221;left&#8221; title=&#8221;Apa itu Reset Password myITS Portal?&#8221;][\/dot_custom_title][vc_column_text] Reset Password myITS Portal adalah layanan yang digunakan untuk mengatur ulang (reset) kata sandi akun myITS apabila pengguna tidak dapat masuk ke myITS Portal karena lupa password atau password sudah tidak dapat digunakan. 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