The user has lost access to all registered authentication methods (e.g., Microsoft Authenticator, phone number, recovery email, etc.).<\/li>\n<\/ul>\n[\/vc_column_text][dot_custom_title position_text=”left” title=”Service Workflow”][\/dot_custom_title][vc_column_text]<\/p>\n
Submit a Request via the Service Desk
\n\u2502
\n\u25bc
\nData Verification
\n\u2502
\n\u25bc
\nLTSI Team Re-registers MFA
\n\u2502
\n\u25bc
\nUser Reactivates MFA<\/p>\n
[\/vc_column_text][dot_custom_title position_text=”left” title=”Frequently Ask Question (FAQ)”][\/dot_custom_title][vc_toggle title=”How Long Does the Re-registration Process Take?”]The MFA re-registration process is completed in accordance with the Service Level Agreement (SLA), with a maximum processing time of two (2) business days.[\/vc_toggle][vc_toggle title=”Will My Data Be Lost?”]Re-registering MFA will not cause any of your data to be lost. This process only updates the authentication methods used to sign in to the myITS Portal.[\/vc_toggle][vc_toggle title=”What If My Previous Device Is No Longer Accessible?”]If you no longer have access to your previous device, please submit an MFA re-registration request through the Service Desk.[\/vc_toggle][vc_toggle title=”What Should I Do After MFA Re-registration Is Complete?”]Once the MFA re-registration process is complete, please set up MFA again.[\/vc_toggle][vc_toggle title=”Is There a Way to Avoid MFA Re-registration?”]Yes. To avoid MFA re-registration, you can add another authentication method on a different device through Account Settings \u2192 Multi-Factor Authentication in the myITS Portal. Make sure to do this while you still have access to the device currently used for MFA.[\/vc_toggle][vc_cta h2=””]Click the button below to submit an MFA re-registration request.[\/vc_cta][vc_btn title=”Request MFA Re-registration” style=”outline” color=”primary” size=”lg” css_animation=”none” link=”url:https%3A%2F%2Fservicedesk.its.ac.id%2Flogin||target:%20_blank|”][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
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