ITS Medical Center

ITS MEDICAL CENTER

The ITS Medical Center is a tangible manifestation of Institut Teknologi Sepuluh Nopember’s (ITS) commitment to the well-being of its academic community students, lecturers, and staff as well as the surrounding community. Originating from the ITS Health Clinic, which has been in operation since 1982, the facility was officially developed into the ITS Medical Center in 2006.

With improved facilities and medical personnel, the ITS Medical Center now offers a wider range of healthcare services: from routine check-ups and basic medical treatment to emergency care and health education programs. Its presence not only supports a healthy and conducive campus environment but also provides access to quality medical services for the eastern Surabaya community. Moreover, the ITS Medical Center is staffed with reliable and experienced healthcare professionals who are well-equipped to address medical issues according to their areas of expertise.

Vision and Mision

“Patient satisfaction is the driving force behind our work”

“To become the leading healthcare center for the ITS academic community and the general public in East Surabaya.”

Provides comprehensive, socially-aware healthcare services supported by professional, customer-oriented human resources.

Our Services

General Clinic

The general clinic provides medical consultations and physical examinations directly by general practitioners. It handles patients’ initial complaints and refers to specialist clinics if necessary.

General Clinic Schedule
DayTime
Monday–Friday08:00 – 20:00
Saturday–SundayClosed

*BPJS patients are served until 15:00 WIB only.

Dental Clinic

The dental clinic offers services related to oral and dental health, such as check-ups, tartar cleaning, cavity treatments, and other complaints. All services are handled directly by professional dentists.

Dental Clinic Schedule
DayTime
Monday–Friday08:00 – 15:00
Saturday–SundayClosed

MCHC (Mother and Child Health Center)

MCHC focuses on maternal and child health services. Services include 2D ultrasound, pap smear, breast self-exam, and other mother-child health care.

MCHC Schedule
DayTime
Monday–Friday08:00 – 15:00
Saturday–SundayClosed

Psychology Clinic

The psychology clinic at ITS Medical Center provides mental health services including psychological evaluations, individual counseling, couples and family therapy, and other mental health support.

Psychology Clinic Schedule
DayTime
Monday–Friday08:00 – 15:00
Saturday–SundayClosed

Estetiderma

Estetiderma at ITS Medical Center offers skin care services such as facial care, facial treatments, and rejuvenation to improve skin health, treat skin problems, and refresh your appearance.

Estetiderma Schedule
DayTime
Monday–Friday08:00 – 15:00
Saturday–SundayClosed

Pharmacy

The ITS Medical Center pharmacy provides prescribed medications and other health-related products to all clinic users.

Pharmacy Schedule
DayTime
Monday–Friday08:00 – 20:00
Saturday–SundayClosed

Emergency Unit

The Emergency Unit at ITS Medical Center is ready to provide immediate medical care for urgent conditions requiring prompt attention.

Frequently Asked Questions

What are the opening hours of Medical Center ITS?

Medical Center ITS is open Monday through Friday with the following operating hours:

  • BPJS patients: 8:00 AM – 3:00 PM WIB

  • General patients (non-BPJS): 8:00 AM – 8:00 PM WIB

  • Pharmacy: 8:00 AM – 8:00 PM WIB

Services are not available on Saturdays, Sundays, and public holidays.

Does Medical Center ITS accept BPJS?

Yes, Medical Center ITS accepts BPJS with service hours from 8:00 AM to 3:00 PM WIB, Monday through Friday.

Can Medical Center ITS provide patient referrals to hospitals or laboratories?

Yes, Medical Center ITS can issue referral letters to hospitals and laboratories for patients who are medically indicated to require further treatment.

Is Medical Center ITS services only for ITS civitas academica?

Medical Center ITS not only serves the ITS civitas academica but is also open to the general public around the campus.

Are Prolanis programs available at Medical Center ITS?

That’s Right, there is a Chronic Disease Management Program (Prolanis) for hypertension and diabetes mellitus established by BPJS Health.
Prolanis participants benefit from regular health check-ups, monthly exercise sessions, and health education supporting sustainable chronic disease management.

How can I do a health history screening?

Health history screening can now be done via the JKN Mobile app by following these steps:

  1. Open the JKN Mobile app.

  2. Click or search for the “Health History Screening” option.

  3. Fill in the requested data and answer all questions.

  4. The results will be displayed immediately after completing the screening.

Participants with screening results indicating risk are entitled to consult at the primary health care facility (FKTP) to receive further screening and assessment services.

ITS Medical Center Location

Institut Teknologi Sepuluh Nopember
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